Reference

mpocash Privacy Policy for Your Account

The mpocash Privacy Policy explains what we collect when you create an account, sign in from a mobile device, or connect DANA, OVO, GoPay and QRIS.

Account recordsWallet detailsCookie choicesAccess requests
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CONTACT THE POLICY TEAM

Get Privacy Help Beside Your Account

A clear contact path matters when a Privacy Policy question affects your account or wallet status.

Account privacy request Ask us to locate, correct or explain personal data connected with your account. Include the account identifier you use at sign-in so we can check the request against the correct record.
Wallet record question For DANA, OVO, GoPay or QRIS questions, share the reference and date shown in your account area. We can then check the matching status without requesting your wallet password.
Security concern If a phone, browser or login record looks unfamiliar, contact support through the account path and describe the device activity. We may ask account checks before discussing private records.
DATA HANDLING DETAILS

Cookies, Login Security and Data Choices

Privacy works best when each data practice is easy to trace. We separate account operation, payment matching, security checks and cookie functions so you can ask a focused question.

Account creation

When you create an account, we collect the details needed to establish your profile and complete the clear phone verification step before account access. We use those details for account administration and security checks.

Device and browser signals

A phone or desktop session can produce device, browser and sign-in signals. We use them to identify unusual access, protect your account and investigate a reported login without treating every device as suspicious.

Cookie controls

Cookies can keep a session active or remember a selected security preference. Your browser gives you control over cookies, although removing them may require another sign-in or affect a saved account setting.

Payment matching

DANA, OVO, GoPay, QRIS, bank transfer and virtual account references help us match a cashier event to your account. We use the reference needed for checking status, not your wallet password.

Retention and deletion

We keep records only while needed for account operation, security checks, dispute handling or applicable legal duties. You can ask which records remain and why a particular record cannot yet be removed.

Change or access request

You may ask to see, correct or question personal data through support. State the requested action and account identifier; we may verify ownership before releasing or changing private account details.

Privacy Policy Answers for mpocash

These Privacy Policy answers address the questions we expect you to have before creating an account or checking a wallet record. If your situation involves a specific device, payment reference or access request, use the support route with the smallest relevant set of details.

It covers account details, phone verification, device and browser signals, cookies, payment references, security checks, retention and requests to access or correct personal data.

Yes. The Privacy Policy covers DANA and QRIS references linked to your account, along with OVO, GoPay, bank transfer and virtual account records used for status matching.

We use phone verification to confirm account ownership before access, while device and browser signals help us investigate unusual sign-ins and protect private account records.

Cookies may preserve a session or security preference on your browser. You can manage them through browser controls, though removing cookies may require another account sign-in.

Contact support through your account path and state that you want a data access request. Include your account identifier; we may verify ownership before sharing private records.

You can request a correction by naming the detail that is inaccurate and explaining the needed change. We check account ownership before updating personal information.

Retention depends on the purpose of the record, security needs, dispute handling and legal duties. Ask support which data remains and the reason it is still retained.

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